At Corajeremy Crossbody Bags, we prioritize customer satisfaction, and that extends to our delivery and exchange policies. We strive to ensure that your shopping experience with us is as smooth and efficient as possible. Below, we outline our detailed delivery and exchange policies to keep you informed every step of the way.
Delivery Policy
We offer various delivery options to suit your needs. Once your order is placed and payment has been confirmed, it will be processed and dispatched from our warehouse within 1–3 business days. Depending on your location and chosen shipping method, delivery times may vary.
For standard shipping, please allow 7–14 business days for domestic orders. International orders may take longer, typically between 14–30 business days, depending on the destination and customs processing.
We partner with trusted delivery services such as DHL, FedEx, and USPS to ensure your order arrives safely. You will receive a tracking number once your order has been dispatched, allowing you to track the progress of your package.
Please note that shipping times may be subject to delays during peak seasons or due to unforeseen circumstances such as weather conditions or customs issues. In such cases, we will do our best to inform you promptly of any delays.
Shipping Fees
Shipping fees are calculated at checkout based on the weight and size of the items in your order, as well as the delivery destination. We offer free standard shipping for orders over a certain amount within specified regions. Please refer to our website for current promotions and discounts.
Exchange Policy
We understand that sometimes products may not meet your expectations, and we are happy to offer exchanges under the following conditions:
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The item is unused, in its original packaging, and in resellable condition.
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You contact our customer service team within 14 days of receiving your order to request an exchange.
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You provide proof of purchase, such as an order confirmation email or receipt.
To initiate an exchange, please email our customer service team at [email protected] with your order number and the details of the item you wish to exchange. Once we receive your request, we will guide you through the exchange process and provide you with a return shipping label if necessary.
Please note that you will be responsible for the return shipping costs unless the exchange is due to a product defect or error on our part. Once we receive the returned item and verify its condition, we will process your exchange and ship out the new product.
Non-Exchangable Items
Certain items are not eligible for exchange, including:
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Personalized or customized products
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Items marked as final sale on our website
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Items that have been worn or damaged after use
In the unlikely event that you receive a defective or damaged product, please contact us immediately so we can resolve the issue to your satisfaction.
Thank you for shopping with Corajeremy Crossbody Bags. We are committed to providing you with the highest level of service and quality products. If you have any further questions or concerns, please don’t hesitate to contact our customer service team.